Returns & Refunds

Thank you for visiting our shop.

Our items are made to order for uniqueness and non-wastefulness. Therefore it is difficult for us to take the items back liberally as it would be unsustainable. We ask that you'd consider this before ordering from our shop.

By placing your order, you agree to our terms of service and are aware of our shipping, return & refund policy.

Returns

In the case where you must return the item, please read below. 

We have a 5 day return policy. Contact us within 5 days of receiving your order to submit a return request for refund/exchange. 

Products can only be returned if they were damaged/defective when delivered.

Refunds 

We can not issue refunds once the order is already

  • in production
  • being prepared for shipment
  • or has been shipped

However, if you contact us within 24 hours after placing the order, we may be able to cancel your order and issue a refund.

Please ensure that all details within your shipping address are correct before placing an order. An order confirmation email will also be sent after placing an order to confirm all order details. Orders that have failed delivery due to shipping address issues outside of our control are not eligible for free reshipment or refund.

Return for Refund/Exchange

If you would like to return your product for a refund, you must contact us first so we can provide you with the necessary return instructions. Please provide the following details when submitting a return request:

  1. Full name and order number (#0000)
  2. Indicate whether you want to make a return for a refund or exchange.
  3. Describe the issue with the product(s).

*** You will be responsible for paying for your own shipping costs for returning your item(s). Please note that returned products must be in the original condition as you received it.

If you are returning an item(s) over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item but we will honor the return package's tracking number if it shows it has been delivered.

Late or missing refunds

If you haven’t received a refund within 7 business days:

  1. First check your bank account again.
  2. Then contact your credit card company, it may take some time before your refund is officially posted.
  3. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.