Returns & Refunds
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
-
Items must be unused, unwashed, and in original condition
-
Proof of purchase is required
Because our products are made to order, we kindly ask that you review sizing, colors, and product details carefully before placing your order.
Return Shipping & Fees
-
Return shipping costs are the responsibility of the customer
-
Shipping and handling fees are non-refundable and apply on a per-item basis
-
If your original order qualified for free shipping, the actual shipping cost may be deducted from your refund
Defective or Damaged Items
If your item arrives defective, damaged, or incorrect:
-
Please contact us within 7 days of delivery
-
Include photos of the issue for faster resolution
For approved cases:
-
We will offer a replacement or full refund
-
We cover all shipping costs for defective or incorrect items
Refunds
Once your return is received and inspected:
-
You will be notified of approval or rejection
-
Approved refunds will be issued to your original payment method
-
Please allow 5–10 business days for processing depending on your bank
Non-Returnable Items
-
Custom or personalized items
-
Final sale or clearance items (if applicable)
Exchanges
We do not offer direct exchanges.
If you would like a different item, please return your item (if eligible) and place a new order.
How to Start a Return
To initiate a return, please contact us at:
[support@ohanamoderndecor.com]
Include your order number and reason for return.
Late or missing refunds
If you haven’t received a refund within 7 business days:
- First check your bank account. There is often some processing time before a refund is posted.
- Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.